Contact

A real person reads everything that comes in. Here is the quickest way to reach us for each kind of question.

Support and questions

Email [email protected]. To help us help you quickly, include:

• the email address your SunHarvest account uses
• whether you are on the web app or the Android app
• what you expected to happen, what happened instead, and roughly when
• a screenshot, if something looks wrong on screen

Never send your password, your Tesla password or an AI API key. We will never ask for them.

Many answers are already in the user guide, and If something looks wrong covers the common problems.

Ideas and bug reports from the app

Signed in, go to Settings › Suggestions to send an idea, a problem or anything else. You can follow the status of each one you send there.

Deleting your account

You can delete your account yourself, immediately, from Settings › Data. If you can no longer sign in, the delete your account page explains how to ask by email.

Security issues

If you think you have found a security problem, email [email protected] with "Security" in the subject, and please give us a chance to fix it before sharing it. Details are in our security.txt.

Privacy requests

For access, correction or erasure requests under UK or EU data-protection law, email the same address. Most of these you can do yourself in the app, straight away. The privacy policy explains what we hold and why.

Tesla and your Powerwall hardware

SunHarvest is independent of Tesla. For faults with the Powerwall itself, its installation or your Tesla account, contact Tesla or your installer. We can help with anything SunHarvest shows or does.